A PROUD MOMENT FOR CANYONING NEW ZEALAND: 5 STARS ON GOOGLE
At Canyoning New Zealand, delivering exceptional adventures has always been at the heart of what we do. This season we’re incredibly proud to celebrate a major milestone — achieving a 5-star rating on Google Reviews. Reaching this level of customer feedback is no small achievement, and it reflects the collective effort, passion, and professionalism of our entire guiding team throughout the season.
A 5-star rating represents the highest possible average score a business can achieve. It signals outstanding customer satisfaction, a consistently high-quality of service, and a reputation that guests can trust. In today’s digital world it also acts as a powerful “digital handshake,” helping future adventurers feel confident when choosing who to explore with. Reviews play a huge role in shaping purchasing decisions, with most travellers reading them before booking an experience, making them a vital part of building trust and visibility online.
The Power of an Incredible Team
While this milestone belongs to the whole team, we’d like to give special recognition to one outstanding guide — Dominic Godwin, or Dom as we know him. Dom has gone above and beyond this season, encouraging guests to share their experiences and generating an incredible number of reviews from the trips he has guided.
But what truly stands out about Dom isn’t just the reviews — it’s the energy he brings to every single tour. Every group he guides receives the same enthusiasm, positivity, and genuine passion for canyoning. His ability to connect with guests, share his love for the sport, and represent the values of our company makes every trip feel unique and memorable.
The dedication he brings to the role perfectly reflects the culture we work hard to create at Canyoning New Zealand.
The Reality of Adventure Guiding
Behind every five-star review is a team of highly skilled professionals working in a challenging and demanding environment. Canyoning guiding is a high-risk profession that requires physical endurance, technical expertise, and constant situational awareness. Guides are responsible for navigating dynamic natural environments while ensuring every participant feels safe, confident, and supported.
For many of our guests, canyoning is an experience they would never be able to access on their own. Our guides make that possible — opening the door to an incredible adventure while managing the complex safety systems required to do it responsibly.
Seeing our guests leave with huge smiles and unforgettable memories is always rewarding, and receiving such positive feedback through reviews confirms that the effort our guides put in every day truly matters.
A Family Business Built on Strong Values
Canyoning New Zealand has been proudly offering guided canyoning tours from Queenstown and Wānaka since 2015. Founded by Ross Fraser and Julianna Cools, the company began with a shared passion for the sport and a vision to create unforgettable canyoning experiences for others.
We’re proud to remain a small but mighty family-owned New Zealand business built around three core values:
- Striving for excellence in health and safety while staying at the forefront of industry best practice
2. Exceeding customer expectations and delivering truly exceptional experiences
3. Creating outstanding employment opportunities and professional development for canyoning guides
These values guide every decision we make — from how we train our guides to how we welcome every guest who joins us for an adventure.
Why Reviews Matter
Online reviews have become one of the most powerful forms of modern word-of-mouth. They provide social proof, build credibility, and help travellers feel confident about choosing a company they may have never encountered before.
Positive reviews also strengthen a business’s visibility online, helping improve search rankings and encouraging more people to discover the experience. Most importantly, they provide genuine feedback that reflects how guests feel about their time with us.
Every review represents someone who trusted us with their adventure — and had an experience worth sharing.
Grateful for an Incredible Team
Achieving a 5-star rating is ultimately the result of a team that cares deeply about what they do. From the guides leading trips in the canyon to the people supporting the operations behind the scenes, everyone has played a part in creating the experiences that our guests remember long after their adventure ends.
Retaining staff season after season is something we work incredibly hard to achieve. When you build a team of passionate outdoor professionals who genuinely love their work, it shows in every trip they deliver.
We are truly grateful for each and every member of our amazing team.
Join Us for Your Own Adventure
Being able to share the spectacular landscapes of New Zealand with our guests is something we never take for granted. It’s an honour to introduce people to canyoning and to help them discover just how exciting, interactive, and rewarding this sport can be.
If you’re looking for an unforgettable adventure, we’d love to welcome you, your friends, or your family on a canyoning experience with us.
Check out our tours and come see what all those five-star reviews are about!
