TERMS & CONDITIONS

Cancellation Policy:

• All tickets are 100% non-refundable within 48 hours of departure for any reason
• All tickets will be 100% charged at the time of booking
• All tickets are not transferrable

Terms & Conditions:

• Payment is required at the time of booking.
• If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
• Where multiple tickets are purchased, any cancellations made within 48 hours of departure resulting in only 1 person now travelling from the group, will result in cancellation of the trip with all tickets charged and not refundable.
• Damage or loss to any equipment will be charged.
• If clients do not cancel and simply do not show up, the booking will also be 100% charged.
• All cancellations must be made in writing via email.
• Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
• Canyoning New Zealand reserves the right to cancel any trip due to weather, customers suitability and guiding ratios.
• All customers must be well for travel, any customer seen to be unwell cannot travel and these tickets will not be refunded.
• The maximum age is 60 years old, anyone over 60 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
• The minimum age is 10 years old, anyone under 10 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
• All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.
• Participants 16 years and under that wish to travel without their legal guardian accompanying them require further screening from our reservations team before the departure date.

Risk Acknowledgement: