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Terms & Conditions


Cancellation Policy:

  • All tickets are 100% non-refundable within 48 hours of departure for any reason.
  • All tickets will be 100% charged at the time of booking.

Terms & Conditions:

  • Payment is required at the time of booking.
  • If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
  • Damage or loss to any equipment will be charged.
  • If clients do not cancel and simply do not show up, the booking will also be 100% charged.
  • All cancellations must be made in writing via email.
  • Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
  • Canyoning New Zealand reserves the right to cancel any trip due to weather or customers suitability.
  • All customers must be wearing a mask at all times, we do not accept mask exemptions.
  • All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.
  • Participants 16 years and under that wish to travel without their legal guardian accompanying them require further screening from our reservations team before the departure date

Risk Acknowledgement:

  • All participants aged 17 years and over are required to sign our “Acknowledgement of Risk” form at check in on the day of travel.
  • All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.