All tickets are 100% non-refundable within 48 hours of departure for any reason
All tickets will be 100% charged at the time of booking
All tickets are not transferrable
Terms & Conditions:
Payment is required at the time of booking.
If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
Where multiple tickets are purchased, any cancellations made within 48 hours of departure resulting in only 1 person now travelling from the group, will result in cancellation of the trip with all tickets charged and not refundable.
Damage or loss to any equipment will be charged.
If clients do not cancel and simply do not show up, the booking will also be 100% charged.
All cancellations must be made in writing via email.
Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
Canyoning New Zealand reserves the right to cancel any trip due to weather, customers suitability and guiding ratios.
All customers must be well for travel, any customer seen to be unwell cannot travel and these tickets will not be refunded.
The maximum age is 60 years old, anyone over 60 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
The minimum age is 10 years old, anyone under 10 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.
Participants 16 years and under that wish to travel without their legal guardian accompanying them require further screening from our reservations team before the departure date.
Risk Acknowledgement:
All participants aged 17 years and over are required to sign our “Acknowledgement of Risk” form at check in on the day of travel.
All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.