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TERMS & CONDITIONS


Cancellation Policy:

  • All tickets are 100% non-refundable within 48 hours of departure for any reason
  • All tickets will be 100% charged at the time of booking
  • All tickets are not transferrable

Terms & Conditions:

  • Payment is required at the time of booking.
  • If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
  • Where multiple tickets are purchased, any cancellations made within 48 hours of departure resulting in only 1 person now travelling from the group, will result in cancellation of the trip with all tickets charged and not refundable.
  • Damage or loss to any equipment will be charged.
  • If clients do not cancel and simply do not show up, the booking will also be 100% charged.
  • All cancellations must be made in writing via email.
  • Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
  • Canyoning New Zealand reserves the right to cancel any trip due to weather, customers suitability and guiding ratios.
  • All customers must be well for travel, any customer seen to be unwell cannot travel and these tickets will not be refunded.
  • The maximum age is 60 years old, anyone over 60 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
  • The minimum age is 10 years old, anyone under 10 years old cannot travel and these tickets will not be refunded within 48 hours of departure.
  • All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.
  • Participants 16 years and under that wish to travel without their legal guardian accompanying them require further screening from our reservations team before the departure date.
  • When booking in larger groups of 8 pax or more, we can’t guarantee you will be traveling as one group, this split is dependent on the days numbers and groups ability
  • Time spent in the canyon is an approximate estimate and will vary depending on the groups ability.

Risk Acknowledgement:

  • All participants aged 17 years and over are required to sign our “Acknowledgement of Risk” form at check in on the day of travel.
  • All participants 16 years and under require their legal guardian to sign our acknowledgement of risk form prior to travel or at check in.