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TERMS & CONDITIONS


Cancellation Policy:

  • ​All tickets are 100% non-refundable within 48 hours of departure for any reason.
  • All tickets will be 100% charged at the time of booking.

Terms & Conditions:

  • Payment is required at the time of booking.
  • If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
  • All customers are required to scan or sign in for Covid-19 contact tracing.
  • All customers aged 12 years old and over must be fully vaccinated against Covid-19 to travel, and must show their Covid-19 vaccine pass at check in.
  • Damage or loss to any equipment will be charged.
  • If clients do not cancel and simply do not show up, the booking will also be 100% charged.
  • All cancellations must be made in writing via email.
  • Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
  • Canyoning New Zealand reserves the right to cancel any trip due to weather or customers suitability.
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