FREQUENTLY ASKED QUESTIONS

Most of our adventures are designed for beginners, and no previous canyoning experience is required.  Our experienced guides will teach you everything you need to know before entering the canyon.

Our Mt Aspiring MAX adventure is the exception and requires previous canyoning experience.

Please note: Each of our adventures has specific suitability requirements, including minimum age, fitness level, English comprehension, water confidence and swimming ability.  Please refer to the Experience Level section on each tour page to ensure you meet the requirements before booking.

Not always, each tour varies requiring either swimming ability or water confidence.

If your looking for a non-swimming tour where just water confidence is required, check out these adventures:
Gibbston Valley Canyoning Half Day Adventure
Gibbston Valley Canyoning 3hr Adventure 
Glenorchy Paradise Canyoning Full Day Adventure
Earnslaw Heli Canyoning with Glacier Flight Adventure

We offer adventures for a wide range of abilities and experience levels, ages and durations, here is a brief summary of our guided tours:

• Beginner:
  Gibbston Valley Canyoning Half Day Adventure
  Gibbston Valley Canyoning 3hr Self-Drive Adventure
  Queenstown Jump, Climb, Abseil & Swim 3hr Adventure
  Glenorchy Paradise Canyoning Full Day Adventure
  Mt Aspiring Canyoning Full Day Day Adventure
• Intermediate:
  Mt Aspiring Canyoning XXL Full Day Adventure
  Earnslaw Heli Canyoning with Glacier Flight Full Day Adventure
• Advanced:
  Mt Aspiring Canyoning MAX Full Day Adventure

If you’re unsure which adventure is right for you, please contact us before booking.

Most guests are pleasantly surprised by how warm they stay.

We provide high-quality 5mm canyoning wetsuits and additional thermal layers when required to help keep you comfortable throughout your adventure.

Yes, the minimum age varies between our adventures, and the maximum age is 60 years without further screening.  Younger participants are required to have a supervisor accompanying them and a legal guardian must sign our risk disclosure form on their behalf before travel.

Please refer to the age requirement section on each of our adventures for the specific age requirements of each tour.

Not always.

Although abseiling is an essential part of canyoning, your guide can alternatively lower you down any of the abseils you may not wish to do.

Don’t worry — we’ll teach you everything you need to know before your first descent.

No problem.

Jumps are always optional, you can choose to abseil yourself down as an alternative or your guide can lower you into the water using a rope.

We recommend booking as early as possible, particularly during the summer season, as many of our adventures sell out.

Last-minute bookings may still be available, so please contact our reservations team.

Please bring:

• Swimwear for under your wetsuit
• A towel for after the adventure
• A personal water bottle
• Any light snack you may require
• Any personal medications you may require

Everything else is provided, including your wetsuit, helmet, harness, canyoning shoes and all specialist safety equipment.

We supply all specialist canyoning equipment required for your trip, including:

• Wetsuit
• Neoprene socks
• Canyoning shoes
• Helmet
• Harness
• Safety lanyards
• Technical canyoning equipment

You only need to bring your swimwear, towel, any personal medications and a sense of adventure.

Unless otherwise stated below, the following cancellation policy applies to all Canyoning New Zealand guided adventure activities.

Guided Adventure Activities

• All cancellation requests must be submitted in writing via email to [email protected].
• All guided adventure bookings are 100% non-refundable within 48 hours of the scheduled departure time, regardless of the reason for cancellation.
• Within 48 hours of departure, no refunds will be provided for participants who:
  – Fail to arrive for their tour.
  – Arrive after the scheduled check-in time.
  – Choose not to participate.
  – Are unable to participate because they do not meet the published suitability, age, fitness, swimming ability, medical or equipment sizing requirements.
• Bookings are non-transferable within 48 hours of departure.
• No-shows will be charged the full booking amount.

Training Courses

• A non-refundable deposit of $500 is required to secure all training course bookings.
• Full payment must be received 30 days prior to the course commencement date.
• Cancellations made 30 days or more before the course start date may receive a refund of all monies paid, excluding the $500 non-refundable deposit.
• Cancellations made within 30 days of the course commencement date are 100% non-refundable.
• Bookings may not be transferred to another person without the written approval of Canyoning New Zealand.

Adventure Photos Package

• Adventure Photos purchased before or during your tour become non-refundable once they have been delivered.
• If you have any concerns regarding the quality of your photos, please contact us before downloading the images so we can assess your request.

CNZ Wilderness T-Shirts & Merchandise

• Merchandise purchases become non-refundable once the product has been received or collected, except where required under the New Zealand Consumer Guarantees Act.
• If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order.

Gift Vouchers

• Gift Voucher purchases are final and non-refundable.
• Gift Vouchers are not redeemable for cash and cannot be exchanged for cash.
• Gift Vouchers are transferable to another recipient unless otherwise stated.

You can, but we recommend leaving it behind and enjoying the experience.

Our guides take high-quality adventure photos throughout the day, which are available to purchase after your trip.

If you do decide to bring your own camera, you will need to make sure you can completely attach it to yourself so you have the full use of your hands during the adventure.

Please note that all personal items are carried at your own risk.

If you’ve purchased our Adventure Photos Package, you’ll receive a download link by email within approximately 24 hours of completing your adventure.

If you haven’t pre-purchased our Adventure Photos Package yet, you’ll receive a link to preview by email within approximately 24 hours of completing your adventure.

Please note:  We need your personal email address to send your Adventure Photos link!

If you booked with a 3rd party website like “get your guide” or “viator” that doesn’t provide us your personal email, be sure to email us at: [email protected] with your personal email address!

Yes.

Because canyoning uses specialist safety equipment, participants must meet the published height, weight and shoe size requirements for each adventure.

These requirements are listed on each tour page and during the booking process.

Your safety is our highest priority.

Canyoning New Zealand is independently safety audited each year and operates under New Zealand’s Adventure Activity Regulations Guidelines.  Our experienced guides use professional canyoning equipment and follow comprehensive operating procedures designed to provide a safe and enjoyable experience.

Safety always comes first.

If conditions are outside our safe operating limits, due to weather, water levels or other environmental hazards, we may postpone, relocate or cancel and refund your adventure.  If this happens, we’ll discuss the available options with you.

If you have an injury, medical condition, or concerns about your suitability, please contact us before booking.

Canyoning may not be suitable for everyone, including people who are pregnant or those with severe heart or back conditions.

Yes.

Many guests wear glasses or contact lenses during their adventure.  We recommend using a secure sports strap for glasses and wearing contact lenses where possible.

Please note that all personal items are carried at your own risk.