Cancellation Policy:
All cancellations must be made in writing via email: [email protected]
All tickets are 100% non-refundable within 48 hours of departure for any reason.
All tickets will be 100% charged at the time of booking.
All tickets are not transferrable.
Cancelled tickets include customers unable to travel due to not meeting suitability requirements.
Terms & Conditions:
All cancellations must be made in writing via email.
Full payment is required at the time of booking.
Booking a ticket does not guarantee you to be a suitable participant. If you book a ticket and are found to be un-suitable all tickets are non-refundable within 48 hours of departure.
It is at the guide’s discretion to screen all participants to determine suitability requirements are met and that clients are physically able to participate.
Clients must be physically able to complete the activity in the allowed time duration.
Unsuitable people include and are not limited to those with severe heart conditions, severe back conditions, those who are pregnant and those that are under the influence of drugs and or alcohol.
If recovering from an injury or on medication it is advised that you seek medical advice on your suitability before commencing on a trip.
This activity requires all participants to have specific ability requirements that are location specific:
– Gibbston Valley Beginner Tours – Medium fitness, water confidence and English speaking.
– Glenorchy Paradise Beginner Tour – Medium fitness, water confidence and English speaking.
– Mt Aspiring Beginner Tour – Medium fitness, good swimming ability and English speaking.
– Queenstown Cliff Jumping Abseiling Beginner Tour – Medium fitness, good swimming ability and English speaking.
– Aspiring XXL Intermediate Tour – Medium fitness, good swimming ability in moving water (like the ocean), comfortability with heights and English speaking.
– Aspiring MAX Advanced Tour – High fitness, good swimming ability in moving water (like the ocean), comfortable with heights and moving around exposed edges and English speaking.
Where multiple tickets are purchased, any cancellations made within 48 hours of departure resulting in only 1 person now travelling from the multi purchased tickets, will result in cancellation of the trip with all tickets charged and not refundable.
Damage or loss to any equipment will be charged.
If the equipment is soiled a cleaning fee will be charged.
If clients do not cancel and simply do not show up, the booking will also be 100% charged.
Minimum numbers are required on every trip and Canyoning New Zealand reserves the right to cancel any trip when these numbers are not met.
Canyoning New Zealand reserves the right to cancel any trip due to weather, customers suitability and guiding ratios.
All customers must be well for travel, any customer seen to be unwell cannot travel and these tickets will not be refunded.
This activity holds age restrictions per location:
– Gibbston Valley Beginner Tours – age limits are 10 years minimum and 60 years maximum.
– Glenorchy Paradise Beginner Tour – age limits are 10 years minimum and 60 years maximum.
– Mt Aspiring Beginner Tour – age limits are 12 years minimum and 60 years maximum.
– Queenstown Cliff Jumping Abseiling Beginner Tour – age limits are 10 years minimum and 60 years maximum.
– Aspiring XXL Intermediate Tour – age limits are 16 years minimum and 60 years maximum.
– Aspiring MAX Advanced Tour – age limits are 16 years minimum and 60 years maximum.
All participants 16 years and under require their legal guardian to sign our risk acknowledgement form prior to travel or at check in.
All participants ages 10-14 years require a supervisor to accompany them on the trip aged 16 years or older.
Participants 14 years and under that wish to travel without a supervisor accompanying them require further screening from our reservations team before the departure date.
When booking in larger groups, we can’t guarantee you will be traveling as one group, this split is dependent on the days numbers and groups ability.
Time spent in the canyon is approximate and will vary depending on the group’s ability.
Photos either pre-purchased or brought on the day of departure are non-refundable after they have been emailed to you. Please make sure you view them on your tour so if you’re not happy with the quality, you can request a refund before they are emailed to you.
Risk Acknowledgement:
- All participants must understand that this activity carries potential risks and has age and suitability requirements that are location specific, please read and understand our “risk acknowledgement” information at the time of booking found here: https://www.canyoningnewzealand.co.nz/safety/